Privacy Policy

1. Data protection at a glance

General information

The following information aims to provide a simple overview of what happens to your personal data when you visit our website. Personal data is all the data that can be used to identify you personally. You can find detailed information on the subject of data protection in our Privacy Policy below.

Naturally, we observe the legal provisions of the EU General Data Protection Regulation 2018.

Our company is not required to appoint a data protection officer. Please contact Mr Rube at the following e-mail address should you have any questions regarding data protection: info@rantronik.de
 

Data collection on our website

Who is responsible for data collection on this website?
Data is processed on this website by the website operator. Its contact details can be found in the legal information section of this website.

How do we collect your data?
Firstly, your data is collected when you share it with us, such as information that you enter into a contact form. Other data is automatically collected by our IT systems when you visit our website. This data is primarily technical (e.g. the Internet browser and operating system you are using, or the time at which you accessed our site) and is collected automatically when you access our website.

What do we use your data for?
Part of the data is collected to ensure that the website can be provided correctly. Other data can be used to analyse your user behaviour.

What rights do you have where your data is concerned?
You have the right to obtain information about the origin, recipient(s) and purpose of the personal data stored about you, at any time and at no charge. You also have the right to obtain the rectification, restriction of processing or erasure of this data. You can contact us at any time regarding such matters or regarding other questions about data protection at the address given in the legal information. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

In addition, you have the right to obtain restriction of processing of your personal data under certain circumstances. For further details, please refer to our Privacy Policy under "Right to restriction of processing".

Analytical tools and third-party tools
Your browsing behaviour may be subject to statistical analysis when you visit our website. This analysis is primarily conducted by means of cookies and analytical programs. Your browsing behaviour is typically analysed in anonymous form; your browsing behaviour cannot be traced back to you. You can object to these analyses or prevent them by avoiding using certain tools. You can find detailed information about this in the following Privacy Policy. You can object to these analyses and your options for raising an objection are set out in this Privacy Policy.
 

2. General notes and required information

Data protection

The operators of these web pages take the protection of your personal data extremely seriously. We handle your personal data confidentially and in accordance with legal data protection regulations and this Privacy Policy.
Various personal data is collected when you use this website. Personal data is data that can be used to identify you personally. This Privacy Policy explains what data we collect and what we use it for. It also clarifies how this takes place and for what purpose.
We would like to point out that there may be security gaps in data transmission on the Internet (e.g. during e-mail communication). It is not possible to fully protect the data against access by third parties.
 

Information about the controller

The controller for data processing on this website is:

rantronik GmbH
Rilkeweg 4
73655 Plüderhausen
Germany

Tel. +49-71 81-8 30 15
Fax +49-71 81-8 30 16
info@rantronik.de

The controller (entity responsible) is the natural or legal person which, alone or jointly with others, determines the purposes and means of the processing of personal data (e.g. names, e-mail addresses, etc.).
 

Withdrawing your consent to data processing

Many data processing operations are only possible with your express consent. You can withdraw consent you have previously given at any time by sending us an informal e-mail. The lawfulness of data processing that has taken place before you withdraw your consent will remain unaffected by this.

Right to object to data collection in special cases and to direct marketing (Article 21 GDPR)

If your personal data is processed on the basis of Article 6(1e) or 6(1f) GDPR, you have the right to object to the processing of your personal data at any time provided that there are grounds relating to your particular situation. The same applies to profiling for such purposes. Please refer to this Privacy Policy for the respective legal grounds on which processing is based. If you raise an objection, we will then cease processing the personal data in question unless we can provide compelling legitimate reasons for doing so which outweigh your interests, rights and freedoms, or unless the processing is used to assert, exercise or defend legal claims (objection in accordance with Article 21(1) GDPR).

Where your personal data is processed for direct marketing purposes, you have the right to object to the processing of the personal data that relates to you for the purposes of such marketing at any time. This also applies to profiling, insofar as it is linked to such direct marketing. Should you object, your personal data will then no longer be used for direct marketing purposes (objection in accordance with Article 21(2) GDPR).
 

Right to lodge a complaint with the competent supervisory authority

In the event that the GDPR is infringed, the data subject has the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, their place of work or the place of the alleged infringement. This right to lodge a complaint can be exercised without prejudice to any other administrative or legal remedy.
 

Right to data portability

You have the right to have data that we process by automated means on the basis of your consent or in order to fulfil a contract supplied to you or a third party in a commonly used, machine-readable format. Should you request that your data be transferred directly to a different controller, this request will only be granted if it is technically feasible.
 

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or queries that you send to us in our capacity as the site operator. You can identify when a connection is encrypted because the browser address bar changes from "http://" to "https://" and the padlock symbol is displayed in your address bar. When SSL or TLS encryption is enabled, the data that you send to us cannot be read by third parties.
 

Encrypted payments on this website

After the conclusion of a contract subject to fees, if there is an obligation to send us your payment details (e.g. account number in the case of a direct debit authorisation), this data will be required to process the payment.

Payments via common payment methods (Visa/MasterCard, direct debit) will be made solely over an encrypted SSL or TLS connection. You can identify when a connection is encrypted because the browser address bar changes from "http://" to "https://" and the padlock symbol is displayed in your address bar. When communication is encrypted, the payment details that you send us cannot be read by third parties.
 

Access, restriction of processing, erasure and rectification

As part of the applicable legal provisions, you have the right to information about the personal data we hold about you, its origin, recipient(s) and the purpose of the data processing, as well as the right to rectification, restriction of processing and erasure of this data, without charge and at any time. You can contact us for this purpose or for any other questions regarding personal data via the address provided in the legal information.
 

Right to restriction of processing

You have the right to obtain restriction of processing of your personal data. You can contact us to this end at any time using the address provided in the legal information. The right to restriction of processing exists in the following cases:
 

  • If you contest the accuracy of the personal data we hold that relates to you, we generally need time to review whether this is the case. You have the right to obtain restriction of processing of your personal data for the duration of this review.
  • If your personal data is being or has been processed unlawfully, you may obtain restriction of processing instead of erasure of the personal data.
  • If we no longer require your personal data but you need your data for the establishment, exercise or defence of legal claims, you have the right to obtain restriction of processing of your personal data instead of its erasure.
  • If you have raised an objection in accordance with Article 21(1) GDPR, our interests and your interests must be evaluated. So long as it is not yet established whose interests override in this case, you have the right to obtain restriction of processing of your personal data.
     

If you have obtained restriction of processing of your personal data, this data may only be processed – aside from its storage – with your consent, for the establishment, exercise or defence of legal claims, to protect the rights of another natural or legal person or for reasons of substantial public interest for the European Union or a Member State.
 

Objection to e-mail advertisements

We hereby withhold consent to contact details published in accordance with provider identification requirements being used for the purpose of sending advertisements and informational material which have not been expressly requested. The operators of the website expressly reserve the right to legal action in the event of unsolicited advertisements, such as spam e-mail.
 

3. Data collection on our website

Cookies

In some instances, our pages use cookies. Cookies do not cause any damage to your computer and do not contain any viruses. The purpose of these cookies is to make the services we offer more user-friendly, effective and secure. Cookies are small text files that are stored by your browser and saved on your computer. Most of the cookies we use are session cookies. These are automatically deleted after your visit ends. Other cookies continue to be stored on your device until you delete them. These cookies enable us to recognise your browser the next time you visit. You can set your browser to inform you when cookies are created and to only allow cookies on a case-by-case basis, to accept cookies in certain cases or to generally disallow cookies or automatically delete them when you close your browser. Deactivating cookies may restrict the functionality of this website. Cookies required for carrying out the electronic communication process or for providing specific functions required by you (e.g. shopping basket function) are stored on the basis of Article 6(1f) GDPR. The website operator has a legitimate interest in storing cookies in order to provide its services without faults and in optimised form from a technical perspective. In the event that other cookies (e.g. cookies for analysing browsing behaviour) are stored, these are dealt with elsewhere in this Privacy Policy.
 

Server log files

The website provider collects and stores information automatically in server log files, which your browser sends to us automatically. These contain the following information:
 

  • Browser type and version
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request
  • IP address
     

This data is not combined with other data sources.

This data is collected on the basis of Article 6(1f) GDPR. The website operator has a legitimate interest in optimising its website and displaying it without technical faults, and it is necessary to collect server log files for this purpose.
 

Contact form

If you send us enquiries via our contact form, we will save your details from the enquiry form, including the contact data you provide there, for the purposes of processing your enquiry and in case of follow-up questions. We will not disclose these details without your consent.

The data you enter in the contact form is therefore processed solely on the basis of your consent (Article 6(1a) GDPR). You can withdraw this consent at any time by sending us an informal e-mail. The lawfulness of data processing operations that have taken place before you withdraw your consent will remain unaffected by this.

We will retain the data you enter in the contact form until you request its erasure, withdraw your consent to its storage or the purpose for which it was stored no longer exists (e.g. if your query has been processed and completed). Mandatory statutory provisions – particularly retention periods – remain unaffected.
 

Queries by e-mail, telephone or fax

If you contact us by e-mail, telephone or fax, we will store and process your query – along with all personal data that originate from it (name, query, etc.) – in order to process your request. We will not disclose these details without your consent.

This data is processed on the basis of Article 6(1b) GDPR, provided that your query is related to the fulfilment of a contract or is necessary for measures prior to the conclusion of a contract. In all other cases, processing is based on your consent (Article 6(1a) GDPR) and/or our legitimate interests (Article 6(1f) GDPR), given that we have a legitimate interest in effectively processing queries addressed to us.

We will retain the data you send to us using the contact form until you request its erasure, withdraw your consent to its storage or the purpose for which it was stored no longer exists (e.g. if your request has been processed and completed). Mandatory statutory provisions – particularly statutory retention periods – remain unaffected.
 

4. Analytical tools and marketing

Matomo (formerly Piwik)

This website uses Matomo, an open-source web analytics service. Matomo uses "cookies". These are text files which are stored on your computer and allow your use of this website to be analysed. The information generated by the cookie about your use of this website is stored on our server for this purpose. Your IP address is anonymised beforehand.
Matomo cookies continue to be stored on your device until you delete them.
Matomo cookies are stored and this analytical tool is used on the basis of Article 6(1f) GDPR. The operator of the website has a legitimate interest in analysing user behaviour on an anonymised basis in order to optimise both its website and its advertising.
The information generated by the cookie about your use of this website is not transmitted to third parties. You can prevent cookies from being stored on your browser by changing the settings in your browser software accordingly. We would like to point out, however, that this may prevent you from making full use of all of the functions on this website.
If you do not consent to the storage and use of your data, you can disable both of these here. In this case, an opt-out cookie will be stored in your browser which prevents Matomo from storing usage data. When you delete your cookies, this will result in the Matomo opt-out cookie being deleted as well. The opt-out will have to be reactivated when you return to our website.
 

Google Analytics

This website uses functions provided by the Google Analytics web analytics service. The provider in this instance is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses "cookies". These are text files which are stored on your computer and allow your use of this website to be analysed. The information generated by the cookies about your use of this website is, as a rule, transmitted to a Google server in the USA and stored there.

Google Analytics cookies are stored on the basis of Article 6(1f) GDPR. The operator of the website has a legitimate interest in analysing user behaviour in order to optimise both its website and its advertising.
 

IP anonymisation

We have activated the IP anonymisation function on this website. As a result, your IP address will be shortened by Google within the Member States of the European Union, or in other states party to the Agreement on the European Economic Area, prior to transmission to the USA. Only in exceptional cases will your full IP address be transmitted to a Google server in the USA and shortened there. Google will use this information on behalf of the operator of this website in order to evaluate your usage of the website, to compile reports regarding website activities and to provide the website operator with further services concerning the use of the website and the use of the Internet. The IP address transmitted by your browser within the scope of Google Analytics will not be combined with any other Google data.
 

Browser plug-in

You can prevent cookies from being stored on your browser by changing the settings in your browser software accordingly. We would like to point out, however, that this may prevent you from making full use of all of the functions on this website. Furthermore, you can prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) being sent to and processed by Google by downloading and installing the browser plug-in available at the following link: tools.google.com/dlpage/gaoptout
 

Objecting to data collection

You can prevent Google Analytics from collecting your data by clicking the following link. This sets an opt-out cookie which will prevent data from being collected during future visits to this website: Deactivate Google Analytics.

More information on how user data is handled in Google Analytics can be found in Google's privacy policy here: support.google.com/analytics/answer/6004245.
 

Commissioned data processing

We have concluded an agreement on commissioned data processing with Google and implemented in full the strict provisions of the German data protection authorities in our use of Google Analytics.
 

Demographics in Google Analytics

This website uses the "Demographics" function provided by Google Analytics. This enables reports to be compiled that contain information relating to the age, gender and interests of visitors to the website. This data originates from Google's targeted advertising and from visitor data obtained from third-party providers. This data cannot be used to identify a specific person. You can disable this feature at any time using the advertising preferences in your Google account, or generally object to the collection of your data by Google Analytics as set out in "Objecting to data collection" above.
 

Google Analytics remarketing

Our websites use the functions provided by Google Analytics remarketing in conjunction with the cross-device functions provided by Google AdWords and Google DoubleClick. The provider in this instance is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

This function enables the target groups for advertising created using Google Analytics remarketing to be linked to the cross-device functions provided by Google AdWords and Google DoubleClick. In this way, personalised advertisements tailored to your interests, matched to you on the basis of your earlier usage and browsing behaviour on a device (such as a phone), can also be displayed on another of your devices (e.g. a tablet or PC).
If you have given your consent to this, Google links your web and app browsing history to your Google account for this purpose. This means that any device you use to log in with your Google account can be sent the same personalised advertisements. To support this function, Google Analytics collects Google-authenticated user IDs that are temporarily linked to our Google Analytics data in order to define and create target groups for cross-device advertising.

You can permanently object to cross-device remarketing/targeting by deactivating personalised advertising in your Google account. To do so, please follow this link: www.google.com/settings/ads/onweb/.

The data collected is solely pooled within your Google account on the basis of your consent, which you can grant to or withdraw from Google (Article 6(1a) GDPR). In the case of data collection operations that are not pooled in your Google account (e.g. because you do not have a Google account or have objected to this aggregation of data), this data is collected on the basis of Article 6(1f) GDPR. A legitimate interest is present in this case because the operator of the website has an interest in the anonymised analysis of website visitors for marketing purposes. Further information and provisions on data protection can be found in Google's privacy policy at: policies.google.com/technologies/ads.
 

Google AdWords and Google conversion tracking

This website uses Google AdWords. AdWords is an online advertising program provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (hereinafter referred to as "Google"). We use conversion tracking as part of Google AdWords. If you click on an advert operated by Google, this places a conversion tracking cookie on your system. Cookies are small text files stored on the user's computer by the Internet browser. These cookies expire after 30 days and are not used to personally identify the user. If the user visits certain pages on this website and the cookie has not yet expired, Google and ourselves can detect that the user has clicked on the advertisement and been forwarded to this page.

Every Google AdWords customer receives a different cookie. The cookies cannot be tracked past the websites of AdWords customers. The information collected using the conversion cookie serves to generate conversion statistics for AdWords customers who have elected to use conversion tracking. Customers find out the total number of users who clicked on their advertisement and were redirected to a page with a conversion tracking tag. They do not, however, receive information that can be used to identify users personally. If you do not wish to be tracked in this way, you can easily opt out of such use by deleting the Google conversion tracking cookie using the user settings for your Internet browser. You will then not be included in the conversion tracking statistics.

Conversion cookies are stored and this tracking tool is used on the basis of Article 6(1f) GDPR. The operator of the website has a legitimate interest in analysing user behaviour in order to optimise both its website and its advertising.

You can find more information about Google AdWords and Google conversion tracking in Google's privacy policy: policies.google.com/privacy. You can set your browser to inform you when cookies are created and to only allow cookies on a case-by-case basis, to accept cookies in certain cases or to generally disallow cookies or automatically delete them when you close your browser. Deactivating cookies may restrict the functionality of this website.
 

Analysis by WiredMinds

Our website uses counting pixel technology provided by WiredMinds GmbH (www.wiredminds.de) to analyze visitor behavior. In connection with this, the IP address of the visitor is processed. The processing occurs only for the purpose of collecting company based information such as company name, for example. IP addresses of natural persons are excluded from any further processing by means of a whitelist. An IP address is not stored in LeadLab under any circumstances.

While processing data, it is our outmost interest to protect the rights of natural persons. Our interest in processing data is based on Article 6(1)(f) GDPR. At no time is it possible to draw conclusions from the collected data on an identifiable person.

WiredMinds GmbH uses this information to create anonymized usage profiles of the visit behavior on our website. Data obtained during this process is not used to personally identify visitors of our website.

5. Plug-ins and tools

YouTube with privacy-enhanced mode

Our website uses plug-ins provided by the website YouTube. The operator of the website is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

We use YouTube in privacy-enhanced mode. According to YouTube, using this mode means that YouTube does not store any information relating to users to this website before they view the video. However, privacy-enhanced mode does not necessarily exclude the transmission of data to YouTube partners. This means that YouTube establishes a connection to the Google DoubleClick network, regardless of whether you view a video.

Once you start a YouTube video on our website, a connection to the YouTube servers is established. The YouTube server is informed about which of our pages you have visited. If you are logged into your YouTube account, it is possible for YouTube to match your browsing behaviour to your personal profile directly. You can prevent this by logging out of your YouTube account.

Furthermore, YouTube can store various cookies on your device after a video has been started. YouTube can use these cookies to obtain information about visitors to our website. This information is used, among other purposes, to collect video statistics, improve user-friendliness and prevent attempted fraud. The cookies continue to be stored on your device until you delete them.
It may be the case that additional data processing operations ‒ which we have no influence over ‒ are triggered once a YouTube video has been started.

We use YouTube in the interests of displaying our online services in an appealing way. This constitutes a legitimate interest in accordance with Article 6(1f) GDPR.
Additional information about data protection at YouTube can be found in its privacy policy at: policies.google.com/privacy.
 

Google Fonts

This website uses web fonts provided by Google to display fonts in a uniform fashion. Google Fonts are installed locally. No connection to Google servers is established in this context.
 

Google Maps

This site uses the Google Maps service via an API. The provider in this instance is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

It is necessary to store your IP address in order to use the functions provided by Google Maps. This information is generally transferred to a Google server in the USA and stored there. The provider of this website has no influence over this data transfer.

We use Google Maps in the interests of displaying our online services in an appealing way and to make it easier to discover the locations that we specify on the website. This constitutes a legitimate interest in accordance with Article 6(1f) GDPR.

You can find more information about how user data is handled in the Google privacy policy: https://policies.google.com/privacy
 

Google reCAPTCHA

We use "Google reCAPTCHA" (hereinafter referred to as "reCAPTCHA") on our websites. The provider in this instance is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). reCAPTCHA is intended to check whether data entered on our websites (for example, into a contact form) has been input by a human or an automated program. To this end, reCAPTCHA analyses website visitor behaviour based on various criteria. This analysis starts automatically once the website visitor accesses the website. reCAPTCHA evaluates various information for analytical purposes (e.g. IP address, duration of the visitor's stay on the website or mouse movements made by the user). The data collected in the course of this analysis is forwarded to Google.

The reCAPTCHA analyses run completely in the background. Website visitors are not informed that the analysis is taking place. This data is processed on the basis of Article 6(1f) GDPR. The website operator has a legitimate interest in protecting its websites against abusive automated spying and spam.

For additional information on Google reCAPTCHA and Google's privacy policy, please refer to the following links: < href="policies.google.com/privacy" target="blank">policies.google.com/privacy and www.google.com/recaptcha/intro/android.html.
 

6. Newsletter

CleverReach

This website uses CleverReach for the sending of newsletters. The provider is the CleverReach GmbH & Co. KG, Mühlenstr. 43, 26180 Rastede, Germany. CleverReach is a service that can be used to organize and analyse the sending of newsletters. The data you have entered for the purpose of subscribing to our newsletter (e.g. e-mail address) are stored on servers of CleverReach in Germany or in Ireland.

Newsletters we send out via CleverReach allow us to analyse the user patterns of our newsletter recipients. Among other things, in conjunction with this, it is possible how many recipients actually opened the newsletter e-mail and how often which link inside the newsletter has been clicked. With the assistance of a tool called Conversion Tracking, we can also determine whether an action that has been predefined in the newsletter actually occurred after the link was clicked (e.g. purchase of a product on our website). For more information on the data analysis services by CleverReach newsletters, please go to: https://www.cleverreach.com/en/features/reporting-tracking/.

The data is processed based on your consent (Art. 6 Sect. 1 lit. a GDPR). You may revoke any consent you have given at any time by unsubscribing from the newsletter. This shall be without prejudice to the lawfulness of any data processing transactions that have taken place prior to your revocation. If you do not want to permit an analysis by CleverReach, you must unsubscribe from the newsletter. We provide a link for you to do this in every newsletter message. Moreover, you can also unsubscribe from the newsletter right on the website. The data you archive with us for the purpose of the newsletter subscription shall be archived by us until you unsubscribe from the newsletter. Once you cancel your subscription to the newsletter, the data shall be deleted from our servers as well as those of CleverReach. This shall not affect data we have been archiving for other purposes. For more details, please consult the Data Protection Provisions of CleverReach at: https://www.cleverreach.com/en/privacy-policy/.

Execution of a contract data processing agreement we have entered into a contract data processing agreement with CleverReach and implement the strict provisions of the German data protection agencies to the fullest when using CleverReach.